| | I wish I could get my printer to work. I got it last fall, installed it, and everything worked fine. Then around the beginning of May I went to scan something and suddenly it's throwing all of these scripting errors and won't work. O.K. fine, a little uninstall and reinstall should fix that, right? (Though the problem is that doing that is a one to two hour process. Why does it take so long?? An additional problem is that while you install everything by running one program, in order to uninstall everything, you have to uninstall like four or more seperate things, which is never made clear.) No such luck. So I contact HP support, and spend the summer emailing them back and forth. Every time I email them, it goes to a different person. Half of the time the person suggest doing something that's already been tried or that doesn't apply to my system, showing that they aren't even taking time to review what's going on. Pretty much every time they tell me another way to try uninstalling and reinstalling the software, which means more hours wasted. To make things more frustrating, not only do things get no better, they actually get worse! Finally one of them tells me that it seems they can't help me, and that I should upgrade my operating system. Grrrr... yeah, do you want to give me a copy? Because I don't I should have to go out and buy it because they can't tell me how to get their own software to work. (That's not to mention the time, etc. it takes to install and convert to a new system.)
Anyway, all along I thought the printing was working fine. I believed that it was the other features that were having trouble. However now that I've started school, I've been having trouble printing things I need for classes. The other day I tried to print a document with a picture in it. It had trouble with that page only, so I took out the picture and it worked fine. Today I tried to print a plain, no frills document, and it wouldn't do even that! I feel I need to figure something out, because it's not good to be in school and not have a working printer.
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| | Posted 8/29/2006 11:41 PM - 39 Views - 0 eProps - 2 comments
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